Customer Service Coordinator

Job Title: Customer Service Coordinator
Contract: Permanent
Salary: £29,000 per annum
Location: Solihull with hybrid working (2 days in the office, typically Tuesday and Wednesday)
Hours: Full time, 37 hours per week, Monday to Friday (8:30am – 5:00pm, with flexibility on start and finish times); early finish on Friday at 4:30pm
Benefits: 27 days annual leave plus bank holidays, £100 per annum wellbeing payment, Employee Assistance Programme, free eye tests, GP and physiotherapy appointments, contributory pension scheme, free on-site parking

Proposed start date: Monday 27 April
Interview dates with our client: Tuesday 21st and Wednesday 22nd April

We are working exclusively with our client to recruit a Customer Service Coordinator to join their modern and welcoming offices in Solihull. This purpose-led and well-respected organisation operates within a regulated environment and offers excellent benefits, hybrid working and a supportive culture where teamwork and good humour are part of everyday life.

This role plays a key part in delivering an outstanding customer experience across assessment and qualification services. You will join a friendly Service Delivery team of five, working collaboratively with colleagues across the wider organisation. The position is less data-entry focused and more centred on diary management, coordination, stakeholder communication and ensuring a smooth customer journey. The successful candidate will be highly organised, confident building relationships, and comfortable working in a fast-paced, customer-focused environment.

Duties will include

• Acting as the main point of contact for employers, training providers and stakeholders throughout the assessment journey
• Scheduling, coordinating and managing assessment activities, ensuring clarity at each stage
• Managing diaries, handling customer caseloads and maintaining accurate learner records
• Liaising with assessors and internal teams to support grading, results and certification
• Providing clear, friendly telephone, MS Teams and email support to customers
• Creating and managing user accounts for approved centres and offering guidance on system use
• Administering qualification results and certificates using internal systems
• Managing shared inboxes and responding to customer queries promptly and professionally
• Ensuring all activity complies with data protection, GDPR and regulatory requirements
• Contributing to continuous improvement across the Service Delivery team

Skills and experience required

• Proven experience within a fast-paced administration or customer service environment
• Strong customer service skills, with experience managing a customer caseload
• Excellent communication and relationship-building abilities
• High attention to detail and accuracy, with the ability to work under pressure
• Confident using Microsoft Office, including Word, Excel and Teams
• Ability to plan, prioritise and work effectively using your own initiative
• Experience within an awarding or end-point assessment organisation is desirable but not essential

If you are passionate about delivering service excellence and enjoy working in a collaborative, customer-focused environment, we would love to hear from you.

Apply now or contact Tirebuck Recruitment for further information. If successful, one of our consultants will be in touch for a confidential discussion about your experience and suitability for the role. Please check your spam folder for missed communications and ensure your contact details are up to date.