Administrative Coordinator - 1307651

Job Title: Administrative Coordinator

Contract: Permanent

Salary: disclosed on application, please get in touch for further information

Hours: Monday to Friday, 8:30am to 5:00pm

Location: Solihull – Hybrid (5 days during probation, then 4 office / 1 WFH)

Benefits: 25 days’ holiday + bank holidays, Annual bonus scheme (up to 10%), Free on-site parking, Optional private medical cover, Pension scheme + additional employee benefits, Training development and opportunities to progress, Modern offices and supportive team culture

We’re partnering with a leading UK provider of critical infrastructure solutions to recruit a highly organised Administrative Coordinator. The business delivers large-scale network and connectivity projects across the UK and Europe, and this role is key to ensuring safe, efficient, and compliant access to their portfolio of technical sites.

This is an excellent opportunity for someone who enjoys coordination, communication and problem-solving in a fast-paced operational environment.

The Role – A vital coordination role ensuring safe, compliant and efficient site access.

As an Administrative Coordinator, you’ll sit at the centre of all access-related activity, acting as the link between internal teams, customers, contractors and site partners. You’ll be responsible for managing access requests across thousands of sites, ensuring all documentation, safety requirements and approvals are in place before work begins. This role is based in a friendly and successful team within the business.

Key responsibilities include:

• Responding to emails, answering calls and responding on live chat.
• Managing the end-to-end site access process for planned and reactive works.
• Checking and approving health and safety plans to ensure all work, whether on the ground or at height, is carried out safely.
• Liaising with contractors, arranging supervision, and issuing access instructions.
• Acting as the first point of contact for engineers, customers and partners.
• Flagging health & safety issues and following reporting procedures.
• Resolving cost and invoice queries relating to access activities.
• Producing weekly and monthly reporting (e.g., volume, cost, operational issues).
• Updating internal databases and asset systems with access information.
• Managing user access within internal systems and third-party platforms.
• Recording site data, defects, site photos and access videos.
• Monitoring supply chain performance and escalating issues.

About You

We’re looking for someone who is proactive, organised and confident communicating at all levels. You’ll ideally have:

Essential:

• Strong organisational and multi-tasking skills
• Confident communication and interpersonal skills
• Ability to provide excellent customer service
• Problem-solving skills and a calm approach under pressure
• Proficiency in Microsoft Office (Excel, PowerPoint) and online systems
• Ability to adapt to changing priorities and fast-moving operational requirements

Desirable:

• Experience within telecoms, utilities, infrastructure or technical environments
• Understanding of HSEQ, RAMS or safe systems of work

You’ll thrive if you:

• Take ownership and see tasks through to completion
• Enjoy working with contractors, engineers and operational teams
• Work well in a collaborative team environment
• Use initiative to resolve issues within your authority