Business Manager

Job Title: Business Manager
Salary: £53,000 - £55,000 per annum, dependent on experience
Hours: 37.5 hours per week, Monday to Friday
Location: Solihull, office based
Contract: Permanent
Benefits: 25 days annual leave plus bank holidays, enhanced (6%) contributory pension scheme, free parking

About the Role

Tirebuck Recruitment are delighted to be recruiting for an exciting and varied Business Manager opportunity with a well-established and highly regarded organisation.

This is a broad, hands-on senior management position with responsibility for the business and operational functions of the organisation. Working closely with the Trustees, Registered Care Manager and Finance Manager, the Business Manager will play a key role in ensuring the organisation operates effectively, safely and commercially, whilst supporting its longer-term development.

This is not a role that requires a traditional care home background. Our client is particularly interested in individuals who can demonstrate a breadth of operational and commercial experience, ideally gained within a regulated, charitable, not-for-profit or similarly structured environment.

The successful candidate will bring a strong facilities and operations focus, alongside the commercial awareness and initiative to take ownership of projects, contractors, compliance, governance and business development.

A particularly important element of the role will be marketing and occupancy. The successful candidate will be expected to take a proactive approach to raising the organisation's profile, developing relationships with referral partners and identifying opportunities to increase enquiries and occupancy.

Key Responsibilities

Business & Strategic Management

Work closely with Trustees and senior management to deliver strategic and operational priorities.
Translate agreed objectives into practical business plans, actions and timescales.
Prepare management information, reports and recommendations for Trustees.
Take responsibility for monitoring and driving occupancy levels.
Identify opportunities to improve the organisation's operational and commercial performance.

Marketing, Business Development & Occupancy

Develop and implement an annual marketing and business development strategy.
Take a proactive approach to increasing awareness, enquiries and occupancy.
Build strong relationships with local authorities, professional networks, community organisations, referral sources and other relevant partners.
Oversee the organisation's external profile, including website content, promotional materials, events and community engagement.
Monitor enquiries, referral sources, conversion and occupancy, using data to identify opportunities for improvement.
Keep up to date with the local market and competitor landscape and recommend appropriate actions.

Facilities, Premises & Projects

Take overall responsibility for the effective management of the premises, grounds and associated facilities.
Oversee building repairs, maintenance and new projects from initial planning through to completion.
Manage contractors and external suppliers, ensuring work is completed safely, effectively and to the required standard.
Oversee refurbishment, decorating and improvement projects.
Ensure appropriate health and safety arrangements are in place for building works and contractors.
Manage and review relevant service and energy contracts.
Ensure statutory checks, insurance, licences, risk assessments and other compliance requirements are appropriately maintained.

Governance, Compliance & Risk

Maintain the organisation's non-clinical policy framework and ensure policies are reviewed and updated appropriately.
Maintain and regularly review the organisational risk register.
Support compliance across areas including health and safety, employment, data protection, insurance and business continuity.
Prepare appropriate information and reports for Trustees and ensure agreed actions are progressed.
Maintain effective systems and processes across the organisation.

People & Workforce

Provide leadership and support to the non-clinical team.
Oversee recruitment coordination, onboarding, induction, probation and absence processes.
Support managers with employee-related matters, working alongside external specialist HR support where required.
Promote effective communication, accountability, training and development.
Have oversight of a broad range of support teams, including housekeeping, kitchen, maintenance and business support functions.

Financial & Commercial Management

Work closely with the Finance & Payroll Manager on budgeting, financial planning and management reporting.
Take overall responsibility for the organisation's financial oversight and act as the key interface with Trustees on financial matters.
Monitor expenditure against agreed budgets.
Oversee purchasing, supplier relationships and contracts, ensuring value for money.
Provide Trustees with appropriate financial and commercial information to support decision-making.

About You

This role would suit an experienced Business Manager, Operations Manager, Facilities Manager, General Manager or similar senior operational professional who is comfortable working across a broad remit.

We are particularly keen to speak with candidates who can demonstrate:

Significant experience in a broad operational/business management role.
Experience working within a regulated, compliance-led or professionally governed environment.
Strong facilities and premises management experience, including responsibility for contractors, maintenance, refurbishment and building projects.
A sound understanding of health & safety, risk management, governance and compliance.
Experience overseeing a diverse workforce and multiple support functions.
Strong commercial awareness, including experience with budgets, suppliers and contracts.
A genuine marketing and business development mindset, with evidence of proactively generating enquiries, developing relationships or increasing occupancy/business activity.
Excellent organisational skills and the ability to manage multiple priorities simultaneously.
The confidence to work with Trustees, senior managers, external advisers and contractors.
A hands-on, practical approach, combined with the ability to think strategically.
Excellent communication skills and the ability to build strong relationships at all levels.
A background within charity, not-for-profit, education, hospitality, property, facilities, membership organisations or another regulated environment could be particularly relevant.
Care sector experience is not essential. In fact, our client is open to candidates from a range of sectors, provided they can demonstrate the breadth of operational, commercial and facilities experience required for the role.
You do not need to be an HR specialist either, as the organisation has access to external specialist HR support. What is important is that you are confident overseeing people processes and know when to seek appropriate professional advice.

What's on Offer?

Permanent position within an established and respected organisation.
37.5 hours per week, Monday to Friday.
Standard hours of 9.00am - 5.00pm, with some flexibility around start and finish times for the right candidate.
25 days' annual leave plus 8 bank holidays.
6% enhanced contributory pension.
Free on-site parking.
A genuinely broad and influential senior management position.
The opportunity to make a tangible impact on the organisation's operational performance, development and future occupancy.
An opportunity to work closely with Trustees and senior management and play a key role in shaping the organisation's future.

Don't Meet Every Requirement?

We appreciate that finding someone with experience across every aspect of such a broad role can be challenging. You do not need to tick every single box to be considered for this opportunity. We are particularly interested in candidates who can demonstrate the right breadth of experience, a strong operational mindset and the ability to take ownership and learn. Some elements of the role can be developed and learned on the job with the right support. If you feel you have the core experience and transferable skills to succeed in the role, we would encourage you to apply and we can discuss your experience and suitability further following your application.

Interested?

If you are an experienced operational or business management professional looking for a role where no two days are the same, and where you can combine facilities, people, governance, commercial management and business development, we would love to hear from you.

If successful, one of our consultants will be in touch via phone or email for a confidential conversation about your experience, skills and suitability for the role. Please check your spam folder for any missed communication from us and ensure your contact details on your CV are up to date.