Customer Service Co-ordinator - JL-21588

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  • Salary

    £18,000 - £18,700 pa
  • Location

    Solihull
  • Working Hours

    Part Time
  • Apply Now

Job Title: Customer Services Co-ordinator

Contract:Permanent

Hours:Part time -Mon – Fri – 9am – 1pm

Salary:£18,700 pro rata

Location:Shirley, Solihull

Description:

Working with a successful company based on the outskirts of Solihull this role involves the co-ordination of activity in relation to client accounts. You will be processing messages and enquiries from clients in a professional manner. It is essential that you have excellent customer service skills and a confident approach over the phone.

Key Responsibilities:

*Manage day to day planned activity, ensure messages are recorded on the system, quality checked and forwarded to relevant contacts.
*Updating internal systems to capture all relevant information.
*Transcript voice messages and edit audio files.
*Liaise with clients over the phone, deal with queries, issues and take enquiries.
*Produce statistical reports.
*Support the team with general administration duties.

Essential Attributes:

*Previous customer service experience.
*Ability to communicate effectively, both written and orally.
*A team player with excellent interpersonal skills.
*Capability to plan, prioritise and manage own workload
*Ability to work to tight deadlines
*Professional and approachable at all times

This is an excellent opportunity for an experienced Customer Service Co-ordinator to join a successful business.

If you are already registered with Tirebuck Recruitment or Allocate Recruitment, please contact your consultant to discuss suitability for this position.

Tirebuck Recruitment and Allocate Recruitment only operate in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy.

Tirebuck Recruitment and Allocate Recruitment are divisions of Tirebuck Recruitment Ltd.

Tirebuck Recruitment Ltd acts as an employment agency for permanent recruitment and an employment business for temporary recruitment as defined by the Conduct of Employment Agencies and Employment Business Regulations 2003.

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Apply for: Customer Service Co-ordinator

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