Salary£23,000 - £25,000 pa
Working HoursFull Time
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Job Title: Contract Support Manager
Salary:£23,000 – £25,000
Location:Birmingham Business Park
Working on behalf of a successful and growing company we are currently recruiting for a Contract Support Manager to supervise a Contracts team of 4. The main purpose of the role is to provide guidance and advice to team members with a view to reduce a back log of outstanding invoices.
*Plan and monitor workload and work flow within the department.
*Support, encourage and develop the team to enable them to meet agreed service standards.
*Collaborate with other Team Leaders within the Contracts department to ensure successful cross functional working.
*Spot trends and provide solutions.
*Act as the first point of contact for all escalated enquiries.
*Hold regular reviews on performance and quality of resolution for both calls and correspondence.
*Effectively manage the team’s holiday, sickness and overtime; assist with recruitment, selection and induction of employees.
Key Skills/Experience Required:
*The successful candidate will have excellent people management skills and proven experience of people management/supervision.
*Knowledge of the Facilities Management industry.
*Excellent customer and communication skills, both written and verbal.
*Able to demonstrate experience of dealing with difficult individuals, whilst remaining professional, tactful and calm.
*Excellent administrative skills; able to prioritise workload with pace and urgency.
*Proactive and able to use initiative; common sense approach to problem solving.
This is an excellent opportunity to join a well-known and successful organisation in a fast paced and demanding Contract Support Manager role. If you have the relevant skills and experience, please apply immediately.
If you are already registered with Tirebuck Recruitment or Allocate Recruitment, please contact your consultant to discuss suitability for this position.
Tirebuck Recruitment and Allocate Recruitment only operate in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy.
Tirebuck Recruitment and Allocate Recruitment are divisions of Tirebuck Recruitment Ltd.
Tirebuck Recruitment Ltd acts as an employment agency for permanent recruitment and an employment business for temporary recruitment as defined by the Conduct of Employment Agencies and Employment Business Regulations 2003.