Working HoursFull Time
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Job Title: Customer Engagement Manager
Benefits: Excellent benefits
We are currently recruiting for a Customer Engagement Manager to join a rapidly expanding company who are market leaders in their field. We’re looking for an enthusiastic, optimistic person to join a new team. Spending time with customers, via the phone, to drive usage: with the clear objective of increasing transaction volume from their extensive existing customer base. Looking for someone with a clear and articulate phone manner, a commitment to great customer service and responds well to customer service targets whilst working as part of a team.
*Making outbound calls to prospective clients
*Targeted on increasing existing client products and managing this process
*Identify opportunities to improve the service to the customers to ensure SLA’s are exceeded
*Ensure that all processes are documented and followed accurately
*Target calls within geographically sensitive areas to support contract renewals
*Collaborate on initiatives taken within the department and throughout the organisation
*2 years in a customer facing telephone-based role
*Demonstrable experience in understanding software solutions
*Confident and clear communicator internally as well as externally.
*Pro-active attitude, ability to communicate consultatively and manage expectations
*Able to work unsupervised as well as part of a team
This role will require a strong phone ability coupled with excellent customer service skills. In return the company offer a genuinely friendly and fun work environment and excellent opportunities to progress internally. You will also receive excellent benefits to include free parking, pension, healthcare, 25 days holiday plus the option to buy or sell additional days.
If this role is of interest, please apply immediately
If you are already registered with Tirebuck Recruitment or Allocate Recruitment, please contact your consultant to discuss suitability for this position.
Tirebuck Recruitment and Allocate Recruitment only operate in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy.
Tirebuck Recruitment and Allocate Recruitment are divisions of Tirebuck Recruitment Ltd.
Tirebuck Recruitment Ltd acts as an employment agency for permanent recruitment and an employment business for temporary recruitment as defined by the Conduct of Employment Agencies and Employment Business Regulations 2003.